International orders will need to use the Contact form for us to be able to correctly find you preferred postal method which can change delivery times.
2. Contact the company who you received the item from (Australia Post/DHL/FedEx etc.)
2.1 If your item was purchased with Postal Insurance you will be able to apply for a Warranty claim refund.
2.2 If you did not purchase insurance then you may be entitled to a partial refund at the discretion of the postal company.
For items sent via Australia Post the following link will provide you with information for insurance or Non Insurance cover – http://auspost.com.au/parcels-mail/compensation.html
3. Once you have logged your Warranty claim the postal company may contact us for proof of purchase.
We will not log your Warranty Return for you it must be done yourself as you received the item.
2UP is a recognized distributor for many Japanese brands so we are able to provide competitive quotes on purchasing and worldwide freight directly from Japan. We mainly specialise in body aero but are able to help in other areas if we are able to.